Privacy and cookies
“Cookies” on RiverIsland.com
What are cookies?
Unfortunately these “cookies” are not of the chocolate chip variety! The cookies we use on our site are tiny data files collected by your web browser and stored on your computer, mobile phone or tablet when you visit certain web pages. Please be assured that cookies don't harm your computer and our cookies do not contain any personally identifying information, such as credit card details. We use the encrypted information collected by them to help improve your experience of our site, by enabling us to store items in your shopping basket between visits, remembering your preferences and remembering you when you log into our site and helping us to identify and resolve errors.
To ensure you get the best online shopping experience when using our site, we’d encourage you to accept all cookies from RiverIsland.com and our carefully selected partners on your computer, tablet or mobile phone. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent that. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. If you disable all cookies on your browser, you will not be able to purchase items on our site (you will still be able to browse the site).
Our cookies don't store sensitive information such as your name, address or payment details: they only hold a reference that is linked with the way you use our site.
Here's a list of all the cookies we use, and what we use them for.
Essential cookies – These cookies enable you to shop at RiverIsland.com . Without these cookies, you would be unable to add products to your basket, sign in to your account, change product image size and complete purchases on the site. If you would prefer not to accept these cookies, you can change your browser settings to do this.
Analytics cookies – These cookies are used to monitor the performance of the site by using anonymised data (i.e. not traceable to any particular person) of how our site is used: what links people click on, what products are being viewed and bought, etc.
Tracking cookies – These cookies are used to monitor the performance of our marketing campaigns across the web. Again, the data is anonymised and allows us to see which of our ads on other sites (such as newspaper sites, search engines, social networks, etc) are clicked on.
mookie1.com - various cookies against this domain
adnxs.com - various cookies against this domain
linksynergy.com - various cookies against this domain
Social cookies – These cookies are set by the social networks (Facebook, Twitter, Google+, YouTube, etc) and allow you to share content from RiverIsland.com with your friends on social networks. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. In addition we enable you to share content from our site. The cookies to enable this are listed below. By disabling social cookies you will not be able to share content from our site.
twitter.com - various cookies against this domain
facebook.com - various cookies against this domain
google.com - various cookies against this domain
pinterest.com - various cookies against this domain
Email cookies - these cookies are dropped onto your web browser by our email provider to monitor the performance of our email campaigns. These cookies contain no personal information, and are solely for the purpose of displaying the most relevant River Island product & offers to you.
Adrsp.net - this cookie allows the display of customised River Island adverts across third party websites. For details on how to opt-out, please click here.
Cookies on the iPad/iPhone apps
The cookies we use on our iPhone and iPad apps are classified as essential cookies: they remember items that you have added to your basket and that you have logged in so you can complete your order. The cookies on the apps are different to cookies on a computer browser in that they are entirely contained within the app and are automatically deleted as soon as you close the app. They are completely secure and won’t harm your iPad or iPhone, and are essential to using the apps to browse and purchase from River Island. There isn’t a way to disable cookies on the apps; unfortunately the only way to not accept these cookies is to delete the apps from your Apple devices.